FAQs

We are frequently asked questions about how we do things here at our private care home in Trafford, ranging from how we conduct our daily activities to how our rooms perfectly accommodate our residents. It’s safe to imagine that we’ve heard it all, and we’ve always been more than happy to respond, so no matter how popular or obscure your question might be we’ll be more than prepared.

As a result, we’ve prepared a list of as many questions and answers as we can below. We invite you to take a look, and if you have any further questions then we welcome you to contact us or book a tour of our home. 

Care Questions

We support residents’ overall well-being through the excellent care we provide that helps to alleviate daily stresses associated with personal care, mobility, or medical care needs. We also support mental, physical, and emotional well-being through the all-inclusive facilities and activities we provide that enable residents to socialise with others, learn new skills, gain new experiences, and continue with their hobbies regularly. We encourage residents to live their lives the way they want to.

Our care plans are tailored to each individual and are reviewed as needs change, every month in-house and every 6 months formally to ensure that they continue to fulfil residents’ needs and requirements if a resident’s care needs change. We recognise that people’s health and wellbeing demands change over time, so our care is tailored to adapt to ensure we can provide a continuum of care. We work with each resident and their family members to create a personalised care plan that is ideal for them.

Our caring and compassionate teams are always available to provide the greatest level of care and personal assistance to residents in our care. Every one of our employees at our Greater Manchester Care Home, from our receptionists and administrative staff to our kitchen workers and carers, has received Dementia Awareness training and appreciates the significance of providing a safe, secure, and inviting environment for all.

At Amberley Care Home in Sale, we can support individuals who require residential care, early onset dementia care, nursing care, respite care and palliative care. It’s not an issue if your care needs change while you’re staying with us, as we evaluate the services we provide our residents on a regular basis to ensure that they still suit their current needs and requirements.

Residential Care in Sale provides live-in accommodation, with support 24 hours a day to those who need extra help with personal care or mobility. Nursing Care equally provides 24-hour care and support but the main differential is the assistance from a registered nurse, who is available day and night to provide medical care.

We collaborate closely with families and loved ones to create a care plan that supports our residents’ freedom and encourages new experiences. To ensure our residents living with dementia receive the highest quality of life possible, our team takes the time to get to know each resident as an individual, learning about their likes, dislikes and personal preferences. Dementia awareness training guarantees that every member of our team is capable of providing helpful assistance to each and every one of our residents, whether they are in the early stages of dementia or are further along.

We provide Palliative Care at Amberley Care Home for those who are nearing the end of their life. We endeavour to make a person’s last days, weeks, or months as comfortable as possible. We also extend our support to their loved ones, offering unrestricted visiting hours, a listening ear, refreshments and meals.

At Amberley Care Home, we welcome our residents’ family members and friends with open arms. We want them to feel as cared for and looked after as the residents do from the moment they come in the door. Our residents’ loved ones are important members of the Amberley family, and whatever assistance they require will be provided by our lovely staff.

Yes. At Amberley Care Home, we provide access to a wide range of external medical services so you can be certain that you or your loved ones will be well-cared for while residing with us. We can arrange for these services to come to the home or for our residents to personally visit them. Some additional medical services come at an extra cost, including podiatry, the dentist, opticians and physiotherapy.

Before moving in, each resident has a thorough health examination to ensure that they are receiving the most personalised care service possible. We’ll discuss our results with you after your initial overview and make recommendations for the type of care you should receive. However, we want to be clear that the final decision is and always will be yours.

Facilities Questions

Yes, all of our bedrooms have access to a private en-suite wetroom including a sink, toilet, and shower.

We provide a range of facilities for all of our residents, including an in-house hair and beauty salon, as well as a cinema room, communal and private dining rooms, an activities programme, and private secure gardens for residents to pursue their hobbies and interests.

At our care home in Sale, our 72 bedrooms are split across several dedicated communities, each tailored to meet the specific medical needs of our residents. We believe that offering a living space alongside like-minded individuals can help our residents thrive and enjoy the highest quality of life. All facilities, of course, are available to any resident regardless of their needs and each floor hosts communal activities that residents can join in with at any time.

Residents are encouraged to participate in several different activities and events at our Manchester Care Home by our fantastic team of Activities Co-ordinators. Examples of activities include pet therapy, arts & crafts, film nights, pamper sessions, gardening, exercise sessions, live entertainment, games, quizzes, and much more. We also hold dedicated music therapy sessions on Tuesdays with 1-1s in the morning and as a group in the afternoon.

Our in-house chefs and kitchen staff learn all about our residents’ dietary needs as soon as they move in, and use this to create a varied seasonal menu to choose from for breakfast, lunch and dinner. As well as this, beverages and snacks are always available throughout the day. Meals can be served in the dining area, in residents’ rooms, or in the garden during the summer months. We also welcome residents to use our private dining room with loved ones on special occasions.

Some typical meals you could expect to find at our care home in Greater Manchester include Fish and Chips on a Friday and a Roast Dinner on a Sunday, as well as casserole, soup and pie.

All of our residents are encouraged to bring their own furniture or personal items to make their rooms their own at our care home in Greater Manchester. Residents can make their room feel like their own by incorporating personal belongings (excluding their own bed or smart hubs) such as photographs and decorations, small pieces of furniture, and furnishings. It’s the little additions to a room that can make all the difference.

Yes, we have a friendly, professional hairdresser who visits our salon every Monday, Wednesday and Friday to provide residents with a variety of hair services so that they can look and feel their best.

No unfortunately, we don’t have any double rooms here at Amberley. We may be able to accommodate opposite rooms for couples, but this is dependent on bed availability.

Finance Questions

In England, care home fees are assessed based on the individual’s care needs and financial situation.

The assessment of care needs is carried out by the local authority, which will determine the level of care required and the type of care home that is appropriate. The financial assessment is also carried out by the local authority or by an independent financial advisor. It will take into account the individual’s income, savings, and assets to determine whether they need to contribute towards the cost of their care.

If the individual’s assets and income are below a certain level, they may be entitled to financial support from the local authority to help pay for their care home fees.

If an individual is deemed eligible for NHS Continuing Healthcare, their care will be fully funded by the NHS. It’s important to note that eligibility for NHS Continuing Healthcare is not based on a specific diagnosis or condition, but based on an individual’s overall care needs and the level of support required to meet those needs.

Get in touch with the team for more information.

When you pay your weekly care home fees at Amberley Care Home, this includes your accommodation, all meals, snacks and drinks, as well as any activities you participate in, in-house facilities you use, and local excursions (some may incur additional charges where applicable). All care and support are also included within your weekly fees, although some additional medical services, such as dental care or chiropody, may come at an extra cost. Please contact the team for more information regarding this.

There are different methods for paying care home fees. If the individual has been assessed as having eligible care needs and limited financial resources, the local authority may cover all or part of their care home fees. The amount of funding will depend on the individual’s means.

If the individual has complex healthcare needs that require full-time nursing care, they may be eligible for NHS Continuing Healthcare Funding. This funding covers the full cost of care, including accommodation and personal care. If an individual has sufficient income, savings, or assets, they may be required to pay for their care home fees themselves.

Some local authorities also offer funded nursing care, which is paid for by them on top of the cost of care.

In some cases, family members may choose to contribute towards the cost of care. An individual’s care home fees may be paid for by a combination of sources, such as local authority funding and self-funding.

If your care home fees cost more than what your local council is willing to pay, someone else can make up the difference between that figure and the home’s fee, such as a family member.

Fees will be reviewed annually, and any change will be advised at least 4 weeks in advance of any change taking effect. The current fee uplift is effective in April each year. For further information, please contact us.

If someone is having financial difficulties, we want to be able to help you in any way we can, including looking at different finance options. Speak to our team about how we can support you.

All fees related to the care agreement will remain in place until 3 days after death. During this period, loved ones are required to remove all personal items from the room.

Get in touch with our team for more information.

General Questions

When you choose to reside at a care home in Greater Manchester, you will receive support for a variety of care needs by professionally trained carers around the clock, unlimited access to a wide range of activities and facilities, nutritious home-cooked meals and companionship from like-minded individuals. You also don’t have to worry about paying additional bills for water or electricity at Amberley, as these costs are all included in our fee.

Yes. We are regularly inspected by the Care Quality Commission to ensure that all areas of our care home in Sale continue to meet a high standard.

Yes, we allow prospective residents to schedule a trial stay for a 4-week period so that they can experience what life will be like at Amberley Care Home before making the decision to move in permanently.

Yes, we welcome all prospective residents and their families to book a tour around our care home to ensure it’s right for them.

Yes, we have a car park out the front of our home, including disabled spaces for visitors to use.

At Amberley, loved ones are part of our family, so we don’t have any specific visiting hours. We do ask that they try to avoid protected mealtimes, however.

Yes! We encourage family members and friends to come and take residents out for the day, but ask that they let us know. Our wonderful team are on hand if you need any suggestions for places to visit in the local area too.

At Amberley, You Matter

Our nurses and highly trained teams really do recognise the value of getting to know each of our residents, and making sure that their friends and families know they’re supported by us. We do this so we can provide the best possible personalised care to each and every one of our residents. 

We create places where people feel ready to face the day and that their ideas and opinions are valued above all else. We accomplish this by working together as a team to ensure that our residents are as happy as possible.