FAQ’s

Amberley Care Home’s professionals are frequently asked questions about how we do things, ranging from how we conduct our daily activities to how our rooms perfectly accommodate our residents to how to make vital financial decisions regarding your stay with us. It’s safe to imagine that we’ve heard it all, and we’ve always been more than happy to respond, so no matter how popular or obscure your question might be we’ll be more than prepared.

As a result, we’ve prepared a list of as many as we can below, and we’ve tried our hardest to respond to each one as thoroughly as we can. We invite you to take a look, and if you have any further questions by the time you get to the bottom of the page, we’d be happy to talk to you about them either in person or online.

Care Questions

At Amberley Care Home, we welcome our residents’ family members and friends with open arms. We want them to feel as cared for and looked after as the residents do from the time they come in the door. Our residents’ loved ones are important members of the Amberley family, and whatever assistance they require will be provided by our lovely, kind staff.

We collaborate closely with families and loved ones to create a care plan that supports residents’ freedom and, whenever possible, encourages new experiences. To create comfortable circumstances, our team takes the time to get to know each individual resident, learning about their likes, dislikes, and personal preferences. Dementia awareness training guarantees that every member of our team is capable of providing helpful assistance to each and every one of our residents.

Yes, Amberley Care Home provides access to a wide range of outside medical services, including opticians, dentists, and mental health specialists, so you can be certain that you or your loved ones will be well-cared for while here. We can arrange for these services to come to the home or for our residents to personally visit them.

Before moving in, each resident has a thorough health examination to ensure that they are receiving the most personalised health care possible. We’ll discuss our results with you after your initial overview and make recommendations for the level of care you should receive. However, we want to be clear that the final decision is and always will be yours.

Our caring and compassionate teams are always available to provide the greatest level of care and personal assistance to residents in need. Every one of our employees, from our receptionists and administrative staff to our kitchen workers and carers, have received Dementia Awareness training and appreciate the significance of providing a safe, secure, and inviting environment for all.

Our residents can receive Residential, Respite, Dementia, and Nursing Care while staying with us at Amberley Care Home. We can care for those with physical disabilities, those who need end-of-life care, those who have high dependency needs, thanks to our professional and dedicated team. It’s not an issue in the slightest if your care needs change while you’re staying with us. We evaluate the service we provide our residents on a regular basis to ensure that it still suits your current needs and requirements.

Care during Covid-19 Questions

We have an Open Door Policy, which means there are no defined visiting hours – friends and family are free to come as frequently as they want, whenever they want (within reason and with consideration for other residents). We want them to be completely involved in life at Amberley Care Home, therefore we encourage them to do so.

Because of all the layers of safety in place, including vaccination, indoor visiting is now supported. Adherence to IPC procedures such as hand hygiene and PPE are among these safeguards. As a result, residents and visitors who have not been vaccinated should be able to visit each other indoors. No, our visitors will not need to provide proof of vaccination to enter our building.

As people walk through the home, we recommend that they should maintain social distance and avoid accidental contact with staff and other residents. Visitors should stay in the resident’s room for the duration of their visit and wash their hands before and after.

As part of the COVID-19 vaccine programme’s launch, both vaccines are now available to employees and residents. Although the decision to acquire the vaccine is ultimately up to each individual resident, we strongly encourage all of our residents and team members to do so. The staff do, however, still get regular COVID-19 tests for the safety of our residents and their loved ones.

This is not essential, but for the sake of our residents who are more immunocompromised than others, we ask for our visitors to remain vigilant and wear protective equipment when situated in communal areas of our building.

Not necessarily, no. However, in certain lone circumstances this might become a possibility. If this does occur, we will be sure to let you know as soon as possible so that the right next steps can be taken with regards to safely visiting Amberley Care Home in the future.

Facilities Questions

We think that everything should be celebrated at Amberley Care Home, no matter how big or small it may be. Amberley would be happy to be able to celebrate with you, whether you’re planning a big event for a special birthday or there’s a graduation you want to shout about from the rooftops. With our residents, we also celebrate a variety of religious holidays.

Our residents are encouraged to work with our Activity Coordinators to plan events and activities that they want to participate in. If our residents have a suggestion for how to make the other Amberley residents smile from ear to ear, we invite them to share it with us. It might be anything from day trips to evening meals out, puzzles, or even quizzes and guest entertainers.

When it comes to keeping our residents and their loved ones connected, Amberley Care Home is unrivalled. Thanks to our lightning-fast internet rates, we are glad to set up online video conversations with your friends and family, allowing you to speak with them face-to-face for as long as you like.

Our in-house chef and catering staff produce delicious and nutritious meals using local meat, fruit, and vegetable suppliers. We can accommodate special diets, as well as being able to support anyone who requires assistance when dining. Breakfast, lunch, and dinner are served in the main dining area, but snacks and beverages are accessible all day long. On request, room service is also provided.

Various social events, entertainment, and activities like chair Zumba, arts and crafts, and book clubs are organised to guarantee that there is always something exciting and engaging going on at Amberley Care Home. Any hobbies, interests, or excursions will be supported and encouraged by our Activities Coordinators. Individual therapy treatments can be customised to meet your specific requirements. Birthdays are marked by a party and, of course, a cake.

Visitors are welcome to come as often as they wish to Amberley Care Home. Certain facilities may have various visitation limits according to COVID-19 rules. However, as many COVID-19 limitations ease, most of our residences are returning to a more cautious “business as usual” approach. To learn what the ideal times to visit Amberley are, contact us.

Finance Questions

Of course, if you have the funds and are not reliant on a grant for extra funding, then you are more than welcome to self-fund your stay with us here at Amberley Care Home. Finer details regarding payments and how to go about making them can be discussed in person with the resident and their chosen loved one(s) present.

If you plan on continuing to stay with us for Residential Care, you are entirely free to maintain your financial independence and make such decisions on your own. However, we want to assist you in the most effective ways possible, so please let us know if you’d like someone else to handle your money instead of you, so we can then make the appropriate arrangements. This of course is subject to change and really relies on a case-by-case review.

Depending on your particular circumstances (Funded Nursing Care or Continuing Health Care), you may be eligible for either Local Authority or NHS funding (Funded Nursing Care or Continuing Health Care). We strongly encourage you to seek independent financial advice, whether that’s online or in person with solicitors and other appropriate outlets, before exploring any potentially unsafe funding sources.

The Care Agreement you signed while moving into Amberley Care Home will be terminated, and all fees associated with it will be terminated as well. The costs of lodging will be covered for up to ten days after the death, or until the residence has been thoroughly cleaned of any personal effects.

We recognise that this will be a difficult time for loved ones, and you can rest assured that we will treat you, your friends, and your family with the highest respect throughout the process.

The likelihood of this happening is minimal. The cost of your stay at Amberley Care Home is unlikely to change if your circumstances and care plan remain constant. Your overall charge may change if your condition changes, so then your care plan may be modified to account for any additional costs.

Yes, a trial period with us at Amberley Care Home is always an option. Scheduling a temporary trial stay with us is a terrific way to figure out exactly what you want and whether you want to be a permanent member of the Amberley family. A trial period can also be scheduled for a loved one to see if Amberley is the appropriate fit for them.

Rooms & Suites Questions

Every single one of our residents is invited to add their own personal touch to their rooms. From framed images and paintings and interior decorations to smaller pieces of furniture and keepsakes, there’s lots of ways to really make their room feel like their home away from home. At Amberley Care Home, there’s enough space to make your room exactly what you want or need it to be. When it comes to relocating and feeling more at ease, it’s usually the small details that make the biggest difference.

Our rooms are offered to adults over the age of 65, and each room has excellent access to the rest of the home and its amenities.

Amberley Care Home has 72 rooms, each of which is a single occupancy room. All of our rooms also come with wheelchair access, television point access and a personal phone point, so each and every one of our residents can communicate with who they want whenever they want.

At Amberley Care Home, all of our rooms include en-suite bathrooms, as well as wheelchair accessibility in both the main areas of the room and the toilet facilities.

We are so passionate about supporting each new resident throughout the settling process, and welcoming them into their new home with open arms. Take as much time as you need; we’ll be with you every single step of the way.  Our team will ensure that your stay at Amberley Care Home is enjoyable and comfortable from the minute you arrive.

You will have met with your dedicated staff member and discussed your care plan within the first 48 hours of you staying with us at Amberley Care Home. Residents are encouraged to bring personal belongings such as photographs, ornaments, and other decorations to make their rooms totally their own, and family and friends are welcome to stay with them while they adjust to their new surroundings.

In some situations, smaller pets can be accommodated at Amberley Care Home, and larger pets are invited to visit when possible. Please speak with our Home Manager about this for more information, or to clear up any details regarding any four legged friends joining the Amberley family

At Amberley, You Matter

Our nurses and highly trained teams really do recognise the value of getting to know each of our residents, and making sure that their friends and families know they’re supported by us. We do this so we can provide the best possible personalised care to each and every one of our residents. 

We create places where people feel ready to face the day and that their ideas and opinions are valued above all else. We accomplish this by working together as a team to ensure that our residents are as happy as possible.